Privacy Notice

Effective date: 2025-04-02
Company: Trihill LLC
Contact: privacy@trihill.co
Scope: This Notice applies to all Trihill websites, apps, and services, including separate product domains and subdomains.

Information We Collect

• Account data: name, email, organization details, role.
• Content you provide: files, messages, tickets, settings, and other data you input.
• Usage data: device/browser info, IP address, pages viewed, timestamps, diagnostics and logs.
• Support communications: emails and in-app messages.
• Billing data: payment method, billing address, tax/VAT IDs, transaction identifiers. Billing is handled by Paddle.com as Merchant of Record. Paddle collects and processes payment information; we receive limited billing metadata, fraud signals, and transaction status.

How We Use Information

• Operate, secure, and improve the Service.
• Process payments and manage subscriptions.
• Provide support and send transactional messages.
• Analyze usage to improve features.
• Comply with legal and tax obligations.
• With consent, send product updates or marketing (you can opt out anytime).

Legal Bases (EEA/UK where applicable)

Contract performance, legitimate interests, legal obligations, and consent where required.

Sharing

• Paddle.com (payments, invoicing, tax calculation).
• Hosting, analytics, email, and error-monitoring providers.
• Professional advisers and auditors.
• Authorities when required by law or to protect rights and safety.
• Others with your direction or consent.

We do not sell personal information.

International Transfers

We may transfer data to countries where we and our providers operate. Where required, we use appropriate safeguards such as standard contractual clauses.

Retention

We keep personal data as long as needed to provide the Service and meet legal obligations, then delete or anonymize it.

Security

We use technical and organizational measures appropriate to the risk (encryption in transit, access controls, backups). No system is perfectly secure.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, object to or restrict processing, and withdraw consent. Contactprivacy@trihill.co. You may also contact your local data protection authority.

Cookies

We use necessary cookies to run the Service and may use analytics cookies to improve it. Control cookies via your browser or our banner; disabling some may limit functionality.

Children

The Service is not directed to children under 16; we do not knowingly collect their data.

Third-Party Link

Our sites may link to third-party sites. Their privacy practices are their own.