Refund Policy

Effective date: 2025-04-02
Contact: billing@trihill.co
Scope: This policy covers purchases of any Trihill product made through our sites or via Paddle.com acting as Merchant of Record.

Trials

We're Trihill, our mission is simple: crafting high-quality digital experiences. Driven by core values like creativity, and quality, our team is committed to exceeding expectations. We don't just write code; we create digital masterpieces that captivate users.

First-Time Purchase Refunds

For first-time subscriptions you may request a refund within 14 days of the initial charge if the Service did not meet your needs. Contact billing@trihill.co or use your Paddle receipt to contact Paddle Buyer Support. Include your order number.

Renewals

Renewal payments are non-refundable. To avoid renewal, cancel before the next billing date (access continues until the end of the current term). Where required by law, additional rights may apply.

Plan Changes

• Upgrades: charges apply immediately or are prorated as shown at checkout.
• Downgrades: take effect on the next billing cycle; no retroactive refunds.

Billing Errors & Unauthorized Charges

Report within 30 days. If confirmed, we will issue a full refund.

Service Credits

If we have a documented, material outage that significantly impacts you, we may offer a reasonable service credit instead of a cash refund.

How to Request

Email billing@trihill.co or reply to your Paddle receipt with your order number, purchase email, and a short description of the issue.

Local Laws

Your statutory rights are not affected. We honor any additional rights provided by your local law.